Consultancy - Market Research Services

ENCAMS can offer you a range of tailored market research services, that could provide you with a greater understanding of your customers lifestyles, attitudes, behaviours and their perceptions of the services you deliver. This essential management information will enable the delivery of targeted action that could have an invaluable impact on your organisations operations.

Our specialist team have a vast amount of experience carrying out market research in the field of local environmental quality, anti-social behaviour and environmental service delivery. We design each project to meet your individual requirements, but examples of the types of research that could be delivered include:

• Monitoring how the general public or businesses perceive your organisation and the services you provide
• In-depth research to investigate the factors affecting public satisfaction levels and how you could make improvements
• Detailed research into specific problem issues to determine the triggers and barriers to behaviour change
• Accurate measurement of the effectiveness of your campaigns and initiatives
• Mystery shopping! – undercover and independent quality check of the services you deliver

For more information contact Market Research or telephone 01942 612627